 |
|
|
Tip!
You may talk to our Live Support
Agent by clicking here for any assistance
or clarification you might have. |
|
Application Maintenance
Outsourcing
Approach
Benefits
Reduce Total Application Maintenance Costs
Reduce
Application Downtime and Errors
Improve Application
Quality
Performance Tuning
Approach
Benefits
Application
Maintenance Outsourcing
Many organizations today
implement packaged solutions or custom-developed
applications without consideration for how they will
maintain and enhance the application after launch. Unlike
many consulting firms, we consider the process for
post-launch support and maintenance of an application as
important as the development process. SBS provides
Application Maintenance Outsourcing (AMO) solutions that
reduce the time you spend maintaining systems and allow
you to focus on other aspects of running your business.
Through our AMO offering,
SBS provides outsourced turnkey support of an
organization's critical applications. The type of support
provided includes the following:
Application enhancement and
development
Release management
Change management and issue
tracking
Quality assurance and
integration testing
Deployment management
24 x 7 on-call problem
support
Vendor management of hosting
provider
Continuous process
improvement
Approach
SBS built its business on
the use of best practice processes and methodologies. At
the core of the SBS methodology for AMO is the SBS
Engineering Process. Engineering Process was created to
handle the management of enterprise-scale applications
with multiple, geographically dispersed development teams.
Engineering Process is a combination of best practice
change management coupled with release and deployment
management processes. This grouping of inter-related
functions is used to manage the origination of a change
request or problem ticket through remediation, testing and
deployment into the production environment. What this
means for you is that changes to your application are
prioritized and released on a predictable schedule and
that the resulting application is stable.
Benefits
The SBS AMO service offers
the following benefits:
Reduce Total Application
Maintenance Costs
Frees up internal IT
resources for core business system development
Automated processes drive
continuous improvement and minimize re-work
Delivery team can consist of
partial resources so client only pays for what is
used
Multi-year contracts make
maintenance costs predictable
Reduce
Application Downtime and Errors
Performance commitments
ensured through Service Level Agreements
Simplified support model
provided by a single point of contact
Code / Content /
Configuration versioning provides traceability and
rollback
Proactive performance tuning
and architecture improvement
Improve Application
Quality
Faster turnaround maximizes
amount of change implemented in a release
Automated issue tracking and
change request processing ensures focus on
highest-priority changes
Focused team eliminates
distractions by other business priorities
Collaboration ensures
alignment with client expectations
Performance Tuning
As many organizations rushed
to build web applications to support critical business
functions, not enough consideration was given to
scalability of those applications. In many cases, the
expected visitor traffic volume was underestimated or the
application and support infrastructures were not mature
enough to handle the load. In other situations, poor
application performance was caused by adding increasingly
complex functionality on top of a limited infrastructure.
SBS has a team of seasoned
application and systems engineers with years of experience
in the development and support of large, complex custom
and packaged applications. SBS applies this experience to
each performance tuning effort to help ensure the results
are achieved in a reasonable time frame.
Through our Performance
Tuning offering, SBS provides the following services:
Simulated Load and Stress
Testing
Root Cause Analysis
Capacity Planning and
Scalability Analysis
Performance Monitoring
Strategy
Approach
SBS uses a systematic and
iterative approach to get to the root cause of the
problem. Performance issues are generally caused by
application code, hardware configuration, software
configuration, query design or database design.
The process begins with the
establishment of a baseline level of performance through
simulated load against the application. Performance
metrics are captured and compared to generally accepted
standards. Our senior technical staff evaluates the
behaviour of the environment during simulated load and
makes recommendations for improvement. Changes are made to
the environment and simulated load is applied again. The
cycles iterate from this point until we identify core
problems. Often in performance tuning efforts, there is no
silver bullet solution; however, through careful study
with senior technical resources, the problems can be
solved.
Benefits
The SBS Performance Tuning
service offers the following benefits:
Detailed report of
application performance statistics
Improved application
performance
Capacity analysis of current
application
Road map for increasing
application capacity
Ongoing performance
monitoring plan
|
